Posted on 10 Jul, 2024

CRE (Client Relationship Executive)

2 + Years

Job Description :
The Client Relationship Executive is responsible for managing and nurturing relationships with our clients to ensure satisfaction, retention, and growth. This role requires excellent communication skills, a customer-centric approach, and the ability to understand and meet client needs effectively.
Key Responsibilities :

  • Client Satisfaction and Relationship Management
  • Build and maintain strong client relationships.
  • Serve as the primary contact for client inquiries and concerns.
  • Understand client needs and collaborate internally for effective solutions.
  • Ensure that company processes are adhered to in your projects and that they are delivered on time.

Account Management :

  • Oversee a portfolio of client accounts to ensure satisfaction.
  • Monitor accounts to meet company standards and objectives.
  • Hold regular meetings to discuss progress, gather feedback, and identify improvements.

Account Nurturing :

  • Align business approaches with client objectives.
  • Identify and pursue new business opportunities with existing clients.
  • Collaborate with sales and marketing to cross-sell and up-sell services.
  • Leverage client networks for reference and referrals.

Client Support :

  • Coordinate with the Development Team for technical and product support.
  • IAssist clients in using company products and services effectively.

Reporting and Documentation :

  • Maintain accurate records of client interactions and transactions.
  • Prepare regular account status and client feedback reports.
  • Provide insights and recommendations based on client data and trends.

Experience :

  • Approximately 2 years in a Client Relationship Executive, Account Manager, or similar role in IT.
  • Proven ability to manage multiple client accounts and projects.
  • Experience in client relationship management or business development.

Skills :

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Proficient in CRM software and Microsoft Office Suite.
  • Ability to work independently and in a team.
  • Strong organizational skills.

Personal Attributes :

  • High professionalism and integrity.
  • Customer-centric mindset with a passion for exceptional service.
  • Adaptable and eager to learn

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